FAQs
Welcome to the HSM Mart Help & Support Center
At HSM Mart, we strive to provide the most transparent and reliable experience for online shopping in Pakistan. We understand that you may have questions regarding your orders, payments, or delivery. This HSM Mart Help page is designed to provide instant answers to our customers’ most common inquiries.
Orders and Shipping in Pakistan
- How do I track my order? Once your order is confirmed, you will receive a tracking ID. You can use this in your HSM Mart account to see exactly where your package is.
- What are the delivery times? For most cities across Pakistan, we deliver within 3 to 5 business days. Our team works hard to ensure HSM Mart remains your top choice for fast online shopping in Pakistan.
- Do you offer Cash on Delivery (COD)? Yes, we offer COD nationwide to make your shopping experience as secure as possible.
Returns, Refunds, and HSM Mart Help
- What is your return policy? If you receive a damaged or incorrect item, please reach out to our HSM Mart Help team within 24 hours. We prioritize customer satisfaction above all else.
- How long does a refund take? Refunds are usually processed within 7-10 working days after the returned item passes our quality check.
Safe and Secure Shopping
Is it safe to shop at Haris Saad Mart? Absolutely. We use high-level encryption to protect your data. We are committed to leading the way for secure online shopping in Pakistan, ensuring that every transaction you make with us is private and protected.