Return & Refund Policy
Last updated: August 2026
We want you to be happy with your HSM Mart purchase. Please read our return and refund terms below.
Return Window
You may request a return within 7 days of receiving your order, provided the item is unused, undamaged, and in its original packaging.
Non-Returnable Items
- Items marked as final sale
- Products that have been used, altered, or damaged after delivery
- Items missing original packaging or accessories
How to Request a Return
Email support@hsmmart.com with your order number and reason for return within 7 days of delivery. Our team will confirm eligibility and provide return instructions.
Refunds
Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method (or as store credit for Cash on Delivery orders) within 7–10 business days.
Damaged or Incorrect Items
If your item arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect on our part.
Questions?
Reach out to support@hsmmart.com for any return or refund questions.